Multimedia Production Officer (Administrative Officer 1)



Multimedia Production Officer (Administrative Officer 1)

Salary

$50,836.00 - $77,321.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-20091

Department

Department of Revenue

Division

RV CEC Cstmr Outrch Rltns Eng

Opening Date

03/04/2025

Closing Date

3/17/2025 11:59 PM Eastern

Job Code

08630

Position Number

Multiple positions may be filled from this posting.

Union

Non Union

Bargaining Unit

A3

Pay Group

ST06

Bureau / Division Code

00181620

Bureau / Division

Customer Experience Center Customer Outreach, Relations and Engagement Division

Worksite Address

393 Walnut Street

City

Harrisburg, Pennsylvania

Zip Code

17128

Contact Name

Jachy Meyers

Contact Email

jacmeyers@pa.gov

THE POSITION

Are you a creative communicator with the office experience and technical skills to produce video, audio, web-based, and multimedia projects that will shape how the Department of Revenue shares important information with taxpayers and trains its employees? Join our Customer Experience Center Customer Outreach, Relations and Engagement Division! This Multimedia Production Officer role will offer you the chance to share your technical skills while participating in improvements to multi-media content, tax-technical, and agency-specific programs in an innovative, customer-focused, and an employee-centered agency. Find a place for your talents with our team! 

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DESCRIPTION OF WORK

In this position, you will create, edit, and finish video and audio recordings for multimedia projects, individually or as part of a group, in support of department training, outreach, and education projects. Our team will rely on you to transform written scripts or storyboards into cohesive assembly edits for initial review, use best practices and independent judgment on visual representation of projects, and assist with a variety of tracking, analysis, and feedback processes. This includes monitoring the completion of agency-specific training, tracking customer views on all videos, reviewing feedback on completed projects, and responding directly to taxpayers, their representatives, and tax practitioner’s inquiries via telephone and e-mail. You will also organize and present ideas to large groups and senior management. 


Responsiveness, adaptability, and an understanding of principles and techniques related to video, audio, and multimedia production are essential for proposing additional video content or enhancements to existing videos based on customer inquiries, as well as identifying new methodologies in tax outreach and development to make recommendations on new software and outreach resources. Your work with us will ensure every business and taxpayer in Pennsylvania has the information they need to effectively understand and utilize the services and programs our department provides. Take your career to the next level with us! 


Interested in learning more? Additional details regarding this position can be found in the position description


Work Schedule and Additional Information:

  • Full-time employment
  • Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
  • Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week, after the successful completion of in-office training for six months. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  • Salary: In some cases, the starting salary may be non-negotiable.
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • Two years of experience in varied office management or staff work; and bachelor's degree; or any equivalent combination of experience and training. 


Additional Requirements:

  • You must have at least one year of experience working with Adobe Creative Cloud.
  • You must have experience in Audio/Video editing.
  • You must be able to perform essential job functions.


Legal Requirements: 

  • This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.


How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
  • Your application must be submitted by the posting closing dateLate applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position.  


Veterans:


Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).


If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. 

Learn more about our Total Rewards by watching this short video!


See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*


Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01
How many years of full-time experience do you possess in varied office management or staff work?
  • 2 years or more
  • 1 but less than 2 years
  • Less than 1 year
  • None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • Yes
  • No
04
If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visit https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3 and click on Other Information.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • 120 credits or more
  • 90 but less than 120 credits
  • 60 but less than 90 credits
  • 30 but less than 60 credits
  • Less than 30 credits
  • None
05
Additional Requirement: Do you have at least 1 year of experience working with Adobe Creative Cloud?
  • Yes
  • No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07
Additional Requirement: Do you have working experience in Audio/Video editing?
  • Yes
  • No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

Required Question

Employer
Commonwealth of Pennsylvania
Address
613 North Street

Harrisburg, Pennsylvania, 17120