Program Manager (CHHS)

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Program Manager (CHHS)

Salary

$74,478.96 - $105,590.16 Annually

Location

City of Spokane, WA

Job Type

Full-Time

Job Number

071-2021

Department

CD/HS Operations

Opening Date

12/06/2021

Closing Date

1/10/2022 4:00 PM Pacific

CLASS SUMMARY

Performs a variety of professional responsibilities related to a variety of community development, human services, and other social programs including identifying needs, developing both short and long term program strategies, acting as the principal technical program expert, and providing consultation to client or partner participants of programs.

EXAMPLES OF JOB FUNCTIONS

  • Provides leadership for a variety of service programs; designs long-term strategic planning efforts to achieve best outcomes. Initiates community needs assessment activities; designs and implements community outreach efforts including oversight of staffing of task forces, advisory groups, and commissions; sets the frequency and nature of trainings, monitoring, and planning committee sessions.
  • Analyzes new and revised legislation which govern program area in order to determine impact upon operations. Evaluates existing operations and procedures within an assigned program area. Drafts and monitors program goals, and ensures proper allocation of resources. Oversees and/or conducts studies to collect data, evaluate, and make recommendations for procedural or organizational changes, modifications, and improvements; plan and implements program changes with required resources.
  • Develops and reviews departmental policies and procedures to ensure compliance with state and federal legislation, regulations, and directives. Composes, organizes and revises program reports, policies, and procedure manuals; plans and coordinates the development of new and revised programs, contracts, and interagency agreements with department staff, other City departments, and community agencies.
  • Identifies issues requiring strategic or context-sensitive intervention, and recommends response to problems.
  • Develops annual department budget for program area. Ensures compliance with funding requirements, including local, state, and federal grant award terms and conditions. Recommends and ensures that appropriate policies and procedures for pass-through grants are established and followed. Audits funded partners' client files for compliance. Monitors the program budget and work plans, including reviewing project budgets, reviewing billing statements, and authorizing payments. Evaluates progress and achievement of objectives, while protecting the City from financial losses.
  • Researches, applies for, and manages grants and grant funding sources; prepares and manages program related contracts and MOUs. Administers grant evaluation and closeout process.
  • Manages project funding competition process, including solicitation of funds, Requests for Proposals (RFP) process (including review of proposals, developing funding recommendations, and awarding funds), negotiates contracts, approves disbursements, provides technical assistance to nonprofit grantees, monitors performance, and enforces contract requirements, ensuring compliance with Federal, State and local funding requirements.
  • Ensures cross-functional communication, coordination, and effective relationships within the various functions of the department, as well as other City departments, City Administration, City Council, leadership of other local jurisdictions, and elected officials. Sets agendas, directs work, and ensures staff support coverage for citizen committees and advisory boards.
  • Acts as technical expert and resource person to staff regarding program policies and procedures; facilitates group process, mediation, and negotiation functions. Advocates persuasively for solutions, informed by issues affecting the unique needs of the Spokane County residents.
  • Performs extensive, in-depth, and specialized administrative, budgetary, financial, and compliance research and analysis, and prepares recommendations regarding special projects.
  • Represents the City in various capacities both internally and externally. Acts as department liaison with various agencies and departments on issues concerning the program(s); may serve as departmental representative on various committees and at meetings.
  • Attends meetings with various community and volunteer groups; coordinate and schedule presentations; advertises program services.
  • Participates in staff and professional meetings to discuss progress and conduct program planning.
  • Prepares and submits various mandated financial, operational, and statistical reports.
  • Distributes work and delegates assignments as appropriate. Monitors and evaluates work of subordinates or helpers.
  • Performs related work as required.
Incumbents may be assigned to one or more major specialties, such as the following briefly summarized program areas:

Housing Programs: 
  • Plans program commitments to address housing needs and defines program objectives in coordination with partners and stakeholders. Directs housing acquisitions and dispositions of real estate, coordinating with departments to identify derelict properties for affordable housing redevelopment. Oversees management of revolving loan and grant funds; recommends, executes, and modifies grants and loans. Underwrites funding applications including assessment of applicant capacity and project viability.
Community Development:
  • Provides leadership and technical direction for the development and administration of the City's community development plans and activities. Ensures program alignment with multiple City department planning documents. Lead workshops and public hearings to establish community needs, goals, and priorities. Presents plans in public meetings, develops policy and procedures, and executes program elements.
Homelessness and At-Risk Populations:
  • Leads the development, implementation and management of a regional system of programs to respond to homelessness and to support vulnerable and at-risk populations. Provides strategic vision and coordination across various funding streams and interventions while bringing together partners from across the County to ensure effectiveness in cross-sector and multi-jurisdictional strategies.

MINIMUM QUALIFICATIONS

Combinations of education and experience that are equivalent to the following minimum qualifications are acceptable.

Open Entry Requirements:
(Open-entry applicants must meet all requirements when they apply.)

  • Education: Bachelor's degree from an accredited four-year college or university in Public Administration, Social Work, or a closely related field.
  • Experience: Five years of professional level governmental or nonprofit work experience in community, housing, or human services programs, including at least one year in a responsible program management or supervisory capacity.
  • Licenses: Valid driver's license or evidence of equivalent mobility.
NOTE: In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.

EXAMINATION DETAILS

You need to meet the minimum qualifications and pass the examination for this position to be eligible for hire. Qualified applicants are encouraged to apply immediately. All applicants must complete and submit a City of Spokane employment application online by 4:00 p.m. on the filing cut-off date.

Upon request, at time of application, the City will provide alternative accessible tests to individuals with disabilities that impair manual, sensory or speaking skills needed to take the test, unless the test is intended to measure those skills.

The examination will consist of a Training and Experience Evaluation (T&E), with scoring weight assigned as follows:

  • T&E 100%
TRAINING AND EXPERIENCE EVALUATION DETAILS
You will receive a link to the T&E in a separate email, on the morning of January 20, 2022. Please note that this email will be sent from FastTest (noreply@fasttestweb.com). The test will be available for log-in, until 4:00 PM Pacific time on January 25, 2022.
  • Copies of your college or university transcripts (unofficial transcripts are accepted) may be a required part of this application and will be used to verify that you meet the minimum qualifications, as posted on the job announcement.
  • Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
  • Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
  • Resumes or questionnaires uploaded as attachments will not be accepted in lieu of completing each question online.
  • "See Resume" or "See above," etc., and copy/paste from a previous answer are not qualifying responses and will not be considered
  • TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.
We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions.

INSURANCE BENEFITS

Eligibility: Coverage begins for new hires and their dependents on the first day of the month following 30 consecutive days of employment.

Eligible Dependents: Spouse or Domestic Partner, birth, adopted children or children placed for adoption, Domestic Partner's children, step-children who live with employee, and any child for whom employee is legal guardian or for whom coverage is required by a Qualified Medical Support Order. Adult children under age 26 are eligible.
 
Medical
Qualified employees may select from two health carrier options; a Health Maintenance Organization (HMO) administered by Kaiser Permanente or a Preferred Provider Option (PPO) administered by Premera Blue Cross. The monthly premium varies dependent upon plan and coverage level selected. 


Vision
Vision coverage is included in the medical plan selected. Costs for eye exams and hardware; lenses, frames or contacts varies depending on the medical plan selected.

Dental
Dental insurance is provided by Delta Dental of Washington. The monthly premium is minimal for employee and eligible dependents.
 
Life Insurance - Employee Only
Basic Term Life Insurance is provided at one-and-a-half times the employee's annual base salary to a maximum of $150,000. The City pays the monthly premium in full.

Life Insurance - Eligible Dependent(s)
Basic Term Life Insurance is provided at $7,500 for spouse/domestic partner and $3,000 for each child. The City pays the monthly premium in full.

Long-Term Disability Insurance
Long-Term Disability Insurance is provided by The Standard. The City pays the monthly premium in full.

Flexible Spending Account
The City offers two optional Flexible Spending Accounts (FSA) - Health Care FSA and Dependent Care FSA. The Health Care FSA allows an employee to use pre-tax dollars to receive reimbursement for eligible medical, dental, and vision expenses. The Dependent Care FSA allows an employee to receive reimbursement for eligible daycare expenses for dependent children up to age 13 and other eligible dependents as defined by IRS Code.

AFLAC
Supplemental insurance is optional and is provided by AFLAC to help pay benefits that major medical insurance does not cover. The employee pays 100% of the monthly premium.
 
AudioNet Hearing Aid Benefit
AudioNet Hearing Aid Benefit is optional. The City of Spokane has partnered with AudioNet America to offer a discounted Hearing Aid Program with fixed out-of-pocket costs.

LegalShield/ID Shield
Prepaid legal services and/or prepaid identity theft programs are optional.  These programs pay for a limited number of documents to be reviewed, limited trial defense representation, the preparation of a standard will, identity theft consultation, restoration and monitoring according to terms of contract.
 
Pet Insurance
Get cash back on the everyday care your pet needs to stay healthy!  Nationwide/Voluntary Pet Insurance is an optional plan in which City of Spokane Employees can enroll.
 
Voluntary Term Life Insurance 
Voluntary Term Life Insurance is optional and is provided through The Standard Insurance Company and is subject to application review and approval. Additional coverage up to $300,000 is available for employees and their spouse/domestic partner. Dependent children can be insured for up to $10,000 each. The employee pays 100% of the monthly premium.
 
Continued Medical/Dental Insurance
Employees separating from City service have the option to continue medical and/or dental insurance benefits in accordance with the Consolidated Omnibus Budget Reconciliation Act (COBRA). The employee pays 100% of the monthly premium in addition to a small monthly administrative fee. 
 

RETIREMENT BENEFITS 

Spokane Employees' Retirement System 
The Spokane Employees' Retirement System (SERS) is a defined benefit pension plan covering non-uniformed employees whose positions are classified under the Civil Service Merit System. As a participant you contribute 10.25% of your salary toward your retirement. Contributions and earnings are tax deferred. The City also contributes 10.25% of your salary toward your retirement. Employees hired on or after January 1, 2015 become vested (eligible for a monthly benefit at retirement age) at seven years of service. 

Deferred Compensation
Enrollment in the City-sponsored 457 Deferred Compensation Plan administered by MissionSquare Retirement allows participants, on a voluntary basis, to defer a portion of their salary on a before or after tax basis. Contributions and associated earnings contributed on a before tax basis are eligible to receive City matching contributions and are tax deferred (not taxed until taken out). You can also choose to participate in the 457 Roth (after tax) contribution option. You may enroll in the 457 plan or change your contribution at any time. Minimum contribution is $15 per paycheck up to and is subject to the IRS annual limitations. The City will match employee contributions up to $150/month.
 

PAID TIME OFF
 
Official Holidays
The City observes seven official holidays as paid. An official holiday that falls on a Saturday will be observed on the preceding Friday. An official holiday that falls on a Sunday will be observed on the Monday immediately following. The City observes Martin Luther King Jr's birthday but has not declared that day as an official holiday.  For this reason, employees hired before the third Monday of January receive an additional eight hours of floating holiday time to be used in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions. 

Floating Holidays
48 hours of Floating Holidays to be used as of January 1st. Floating holiday hours may not be carried over into the next year and any unused hours will not be paid at termination.

Vacation Leave
Employees earn paid vacation hours each pay period. The number of hours earned depends upon the employee's length of employment and the number of hours in a pay status. Vacation accrual ranges from 12 days per year for a new employee to 20 days per year after 11 years of employment. Unused vacation hours carry over each year but are subject to maximum accrual amounts in accordance with Spokane Managerial and Professional Association Collective Bargaining Agreement provisions.

Sick Leave
Sick leave accrues at a rate of six (6) hours per biweekly pay period. Employees must be in paid status for 80% of that pay period to accrue sick leave. Unused sick leave hours carry over each year.

Other Leaves
The City also provides several other paid and unpaid leaves, such as: bereavement leave, Family and Medical Leave, maternity leave, jury duty, and military duty leave.
 

WORK/LIFE PROGRAMS 

Employee Assistance Program 
The Employee Assistance Program (EAP) is a referral and counseling service administered by KEPRO. It provides a myriad of services to employees and their household members.  Services include receiving confidential assistance for personal issues, such as managing stress, depression, parenting, alcohol/drugs, grief, etc.  Each household member is eligible to receive up to eight counseling sessions per issue per year at no charge.  There is also a benefit relating financial or legal concerns in addition to Worklife/Convenience services and online tools.

Employer Sponsored Bus Pass (ESBP) Program
The City of Spokane encourages employees to use alternatives to driving alone to work and participates in the ESBP Program offered by Spokane Transit Authority (STA). The program provides a bus pass for unlimited rides free of charge.



Revised March 15, 2022

01
Do you have a Bachelor's degree from an accredited four-year college or university in Public Administration, Planning, Social Work or a closely related field?
  • Yes
  • No
02
Please understand that copies of your college or university transcripts (unofficial transcripts are accepted) are a required part of this application and will be used to verify that that the minimum qualifications are met, as posted on the job announcement. Have you attached copies of your transcripts to this application?
  • Yes
  • No
03
This position requires five years of professional level governmental or nonprofit work experience in community, housing, or human services programs, including at least one year in a responsible program management or supervisory capacity. Please list your relevant employer(s), dates of employment and title(s).
04
If you answered no to #1 or did not enter at least five years of relevant employment in #3, please explain how your education and experience qualifies you for this position.

Required Question

Employer
City of Spokane
Address
808 W. Spokane Falls Blvd.
City Hall, 4th Floor
Spokane, Washington, 99201
Phone
509.625.6160
Website
http://my.spokanecity.org
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